|Dropped calls while handset is motionless
||ISyncCnt high; BootCnt high; OnlineCnt high
||Network problems, base station rebooting, DECT controller restarts
||Verify PoE switch is functional; validate the network meets minimum requirements; if DC is rebooting, determine why
|Dropped calls while handset is moved from one cell to another
||Intercell Handover number is low
||Handover isn't working, network problems
||Check that base station is receiving sync signal; Verify that sync is configured properly; validate that the network meets minimum requirements
|Can’t make/receive calls in specific areas all the time
||Online = NO
||Base station not online, base station can't sync, network problems
||Make sure base station is on; verify PoE switch is functional; check that the base station is receiving sync signal;
validate the network meets minimum requirements
|Can't make/receive calls in specific areas sometimes
||Ovl 70 &/or Ovl 100 high
||All channels on base station are in use
||Add a base station(s) to support the number of channels required in the area.
|Poor audio quality
||Intracell Handover is high
||Base station is experiencing interference or reflection; network problems
||Check on the conditions of the base station to determine if it is in an area of high interference or signal reflection.
The base station may need to be moved and/or additional base stations added to avoid interference; validate that the network meets minimum requirements
|Can't make/receive calls across entire DECT network sometimes.
||Status -> MGW Mibs -> Ovl 70/Ovl 100 high
||At maximum allowed simultaneous calls on media gateway
||If the capacity of the DC/Media Gateway is not high enough for the demand placed on it then it will need to be upgraded.
|Can't make calls across entire DECT network all the time
|| Status -> MGW Status -> Signal Online = offline; DC not reachable
||Media Gateway not online; DECT Controller not online
||Bring MGW back online and determine why it went offline; Bring DC back online and determine why it went offline.
Created by: Support Team
Modified on: Mon, 5 Feb, 2018 at 10:40 AM
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